Reference

aerox88 Legal access for your account

aerox88 Legal terms set out how your account, wallet records and lobby access are handled in Indonesia.

Account termsData handlingLocal access
aerox88 aerox88 Legal access for your account
CONTACT FOR POLICY HELP

Get Legal answers beside your account

A clear contact path matters when a Legal question affects account access or a wallet record.

Account policy path Open the support route from your signed-in account when you need clarification about Legal…
Wallet record check For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, share the receipt…
Data change request Ask us to correct account data through the policy contact path.
HOW WE HANDLE RECORDS

Your Legal rights and account safeguards

Legal handling is practical: we use account data for access checks, payment matching, security review and requests made under the policy.

Data purpose

We use your submitted account details to complete phone verification, connect wallet references and respond to Legal requests. We do not need your wallet PIN in a support message.

Cookie choices

Cookies may preserve your session and device preferences. Clearing them can require another login, while accepting a session cookie helps the account path return to the right screen.

Account security

Phone verification is part of access control. Never send a password, wallet PIN or one-time code to support; use the account contact route for a safer identity check.

Record retention

We retain account and payment references only as needed for account administration, security checks, dispute handling and legal duties. Ask support how a specific record is treated.

Correction request

If your name, phone number or account detail is wrong, request a change through support. We may compare the request with phone verification before editing the record.

Access decisions

Where local law permits, we assess access using account status, verification results and policy conditions. A restriction can be queried through support with your account reference.

What Indonesian account holders ask

These Legal answers cover the questions we hear before account creation and during a data or wallet query. They explain what you can request, which account step may be needed and how local access wording applies. If your case involves a specific DANA, OVO, GoPay or QRIS reference, include that detail when contacting us.

It covers account access, phone verification, data use, cookies, payment references, retention and contact requests. The policy also explains when access depends on local law or where local law permits.

Yes. Send a correction request through the signed-in support route and identify the affected field, such as your phone number. We may verify the account before making a change.

DANA and QRIS references help us match a wallet action with your account history. Keep the receipt date and reference available, but do not include your wallet PIN or one-time code.

The policy describes access conditions and possible checks, including phone verification and payment matching. Contact support with your account reference so we can explain the applicable reason without exposing private security details.

You can ask through the account contact route for relevant account or payment records. We may confirm your identity first, then explain which records can be provided under the applicable Legal conditions.

Cookies can retain a session and device preference, helping you return to the correct account screen. Clearing cookies may sign you out; the policy contact path can answer questions about their use.

Access depends on local law. Where local law permits, you must still complete the required account step and phone verification, and payment records may be checked before wallet-related access is available.